CharmaineLouise Frequently Asked Questions

Is my purchase transaction secure?
Yes. CharmaineLouise New York, Inc. ® allows you to purchase all services securely. To enable this, we have chosen a reputable card services provider for the processing of all credit card transactions. The card services provider utilizes a robust firewall and proprietary secure card processing software. All on-line orders are encrypted and sent through our secure server, using SSL technology to prevent information from being intercepted. You will see a lock in the bottom corner of your browser. No credit card numbers are stored in any system at CharmaineLouise New York, Inc. ®.

How long does it take to process my order?
Please allow a full 2 days for your order to be processed.

What are my shipping options?
We ship via FedEx Overnight, 2-day, or Ground. Do not forget to allow a full 2 days processing time before your shipment goes out.

If I place my order on Thursday and request overnight shipping, will I receive it on Friday?
No, your package will be delivered on Tuesday. The order takes a full 2 days to process.

How does CharmaineLouise sizing run?
Please see our size chart to determine your size.

If I have a question, how long does it take to receive a response?
Please allow 24 hours to receive a response via email.

Does CharmaineLouise send me a confirmation on my order?
Yes. As soon as we have completed the order process, we will email you a confirmation. If you do not receive this information within 48 hours of your order, please call or email us immediately to make sure we received your initial order.

Will my items look exactly like the items in the photographs?
We pride ourselves in our high-quality craftsmanship and will ensure that we use only the highest quality materials. Items are hand-crocheted by skilled artisans from hand-dyed yarns that may result in slight variations in color and stitch from the items shown in the photographs.

What is CharmaineLouise's return policy?
All sales are final. We cannot accept returns or exchanges on bras, bandeaus, or bikini bottoms. We will facilitate exchanges on loungewear/ready-to-wear items that are ordered in the wrong size. We suggest you refer to our size chart to determine your appropriate size. We can only accept exchanges on items that meet the following requirements:

Should you need to make an exchange, please email service@charmainelouise.com and we will facilitate a quick and easy transaction. You can exchange items within 14 days of purchase.

Are bras, bandeaus, or bikini bottoms returnable?
No. For the protection of our customers we do not allow returns on bras, bandeaus or bikini bottoms. We suggest you refer to our size chart to determine your appropriate size. If you are between sizes, go to the larger size. This policy is for the protection of your health.